Unexpected Errors

On the right you find a response sample of an unhandled exception.

You can retry your request up to 3 times. If the error continues to persist, you can contact our Customer Support for details.

Response sample

Status Code:

500 (Internal Server Error)

Header:

Content-Type: application/json
Accept-Language: en-US

{
"partnerReference": "78838436FDD0445081099C7D931F7041",
"sysDate": "2021-02-20",
"sysTime": "054749",
"responseCode": "0099",
"responseDescription": "Unexpected server error occurred.",
    "additionalInformation": {
        "requestId": "aff2728481a181dc36daedc14055b516"
    }
}

info

The additionalInformation object in the response body may contain context-specific fields to support error handling and integration debugging. For certain error codes, additional parameters are included to provide insight into the reason for the failure. For more details, please refer to the Validation Metadata section.