ORDER / REFUND Errors
important
Do not retry errors automatically, as they require manual review and correction.
First, check the "Action required" column below and resolve any request issues (for example, an incorrect tax code or missing fields). Before retrying, please make sure if further investigation may be needed on the SAP side or with the Debtor Management Provider.
Ensure all necessary corrections are made to avoid repeated failures.
| Code | Type | Description | Action required | Retry |
|---|---|---|---|---|
| 0000 | E | External Error: wrong / missing Source Type | Repeat the request with a valid source type (e.g., WEBSERVICE). | No |
| 0001 | E | External Error: Sales Organization missing | Repeat the request with a valid sales organization. | Yes |
| 0002 | E | External Error: Sales Organization not found | The provided sales organization is not supported. Please resubmit the request with a valid sales organization. The Debtor Management Provider might need to be contacted for further clarification. | Yes |
| 0003 | E | External Error: Company Code not found | The provided company code is not supported. Please resubmit the request with a valid company code. The Debtor Management Provider might need to be contacted for further clarification. | Yes |
| 0004 | E | External Error: Posting Period is already closed | Provided billing date is not supported. Repeat the request with a valid billing date. | Yes |
| 0005 | E | External Error: Customer ID missing | The provided customer ID is not supported. Please resubmit the request with a valid customer ID. The Debtor Management Provider might need to be contacted for further clarification. | No |
| 0006 | E | External Error: SAP Customer not found | There is no SAP customer created for your entry customer ID. Repeat the request with a valid customer ID. The Debtor Management Provider might need to be contacted for further clarification. | No |
| 0007 | E | Internal Error: Order Creation (BAPI) | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |
| 0008 | E | Internal Error: Invoice Creation (BAPI) | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |
| 0009 | E | Internal Error: FI DOC Posting (BAPI) | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |
| 0010 | E | Error: Others | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |
| 0011 | E | Internal Error: Interface Customizing not Found | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |
| 0012 | E | External Error: wrong / missing Document Type | The provided document type is not supported. Please resubmit the request with a valid document type. The Debtor Management Provider might need to be contacted for further clarification. | No |
| 0013 | E | External Error: Billing Date Missing | Repeat the request with a valid billing date. | Yes |
| 0014 | E | External Error: Non-tax condition total amount cannot be 0,00 | Repeat the request with a valid condition amount. | Yes |
| 0015 | E | External Error: Postal Code (additional address) | Repeat the request with a proper valid postal code for additional address. | Yes |
| 9000 | E | External Error: Tax Error | Provided tax type entry is not provided or not supplied (if provided). Please repeat the request with a proper valid tax provided by country customizing. | Yes |
| 9000 | E | External Error: Tax Rate (SeqNr) and the corresponding MWST Condition Amount (CondValue) do not match | Tax rates for order and voucher is different. When repeating the request please check if tax rate provided for voucher matches country customizing. | Yes |
| 9001 | E | External Error: Wrong Tax Percentage | Provided tax percentage entry is wrong. Repeat the request with a valid tax rate. | Yes |
| 9002 | E | External Error: VIN Missing | Repeat the request with a valid VIN Number. | Yes |
| 9003 | E | External Error: Model Code Missing | Provided model code is not supported. Repeat the request with a valid model code. | Yes |
| 9004 | E | External Error: reference Sales Organization missing (B2B) | Repeat the request with a valid reference sales organization. | Yes |
| 9005 | E | External Error: Discount Percentage missing | Repeat the request with a valid discount percentage. | Yes |
| 9007 | E | External Error: Standing Order / Period of Time missing | Repeat the request with a valid period of time. | Yes |
| 9008 | E | Internal Error: Tax Customizing Missing | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |
| 9009 | E | External Error: for Tax SeqNr 0%, condition amount 0,00 expected | Provided VAT value doesn’t match provided VAT percentage. Repeat the request with a correct VAT percentage or VAT amount. | Yes |
| 9009 | E | External Error: Voucher Code missing! | Repeat the request with a correct Dealer Voucher code. | Yes |
| 9010 | E | External Error: Position Text Missing | Repeat the request with a valid position text. | Yes |
| 9011 | E | Internal Error: FI Posting Error | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |
| 9012 | E | Internal Error: FI follow-up Postings save failure | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |
| 9013 | E | External Error: No Country found (Field KVERM) | Save/Collect the request, prevent the following requests. Update the debtor master data completing the KVERM field in the corresponding company code area. | No |
| 9014 | E | External Error: corresponding B2C Invoice missing (for B2B Invoice) | Repeat the request after creation of a proper B2C Invoice. | No |
| 9015 | E | External Error: corresponding B2C Invoice missing (for B2C Credit Memo) | Repeat the request after creation of a proper B2C Invoice. | No |
| 9016 | E | External Error: corresponding B2B Credit Memo missing (for B2C Credit Memo) | Repeat the request after creation of a proper B2B Credit Memo. | No |
| 9017 | E | External Error: corresponding B2B Invoice missing (for B2B Credit Memo) | Repeat the request after creation of a proper B2B Invoice. | No |
| 9018 | E | External Error: EEA Company Tax Error | Repeat the request with a proper tax configuration for a foreign company. | Yes |
| 9019 | E | External Error: for Tax SeqNr 0%, condition amount not equal 0,00 expected | Provided VAT value doesn’t match provided VAT percentage. Repeat the request with a correct VAT percentage or VAT amount. | Yes |
| 9020 | E | External Error: Tax Error (Credit Memo tax rate must be equal to the tax rate in the corresponding invoice) | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |
| 9021 | E | Internal Error: Archiving System not available | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |
| 9022 | E | Internal Error: Digital Signature Generation Failed | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |
| 9024 | E | External Error: Merchant-ID not found or not supplied | Save/Collect the request, prevent the following requests. Repeat the request with a valid Merchant-ID. | Yes |
| 9999 | E | Error: Others | Save/Collect the request, prevent the following requests. Please contact Debtor Management Provider Support for more information. | No |